FAQsNovember 26, 2021 2022-12-29 4:27
We have compiled a list below of the most frequently asked questions and answers. If you still have any additional questions or concerns, please contact our support team.
How do I know this ®Magic Wand is Authentic?
The market is flooded with fakes and replicas. The only way to be certain you are getting an authentic Magic Wand is to purchase from an authorized retailer. We provide a 100% guarantee that you will receive an authentic Magic Wand massager with a 1-year manufacturers warranty.
Where is the Hitachi ®Magic Wand made?
The ®Magic Wand massagers are designed in Japan and manufactured in China.
Why are your prices different than other retailers?
We only sell 100% authentic Magic Wand’s. The products you purchase from us are high-quality and are not to be compared with other lower priced knock-off’s and fakes. There are lower quality, replica devices that claim to be the “real” magic wand, however these are not nearly as powerful or safe as a genuine Hitachi Magic Wand.
Which model is the most Powerful?
All models offer the same legendary power, and famous rumbly vibrations. However, the Magic Wand Rechargeable is slightly stronger than the plug-in version (on the highest intensity level).
What will my credit card/bank statement show?
Your privacy is our number one priority! We bill all orders under “HMW SHOP”. There will never be any form of information relating to the items on HitachiWand.com mentioned on your credit card statement.
What is your Return Policy?
Due to the personal nature of our products we DO NOT offer returns. For more information, please refer to our Warranty & Return Policy.
What Shipping Methods are available?
All orders $99+ ship for FREE, using the United States Postal Service (USPS) or UPS Surepost. You can also upgrade your shipping to Priority Service for $8.95 and receive delivery in approx. 2-3 days within the USA!
All orders are shipped the same day received, as long as the order is placed before 4:00 PM CST.
Do you offer Discreet shipping?
Is there a Warranty?
Yes! There is a 1-year manufacturers warranty on all Magic Wand massagers. Please refer to the owners manual included with every wand for proper use and care examples.